At TAB, we are committed to providing you with information and resources to ensure you can gamble safely and responsibly. As part of the National Consumer Protection Framework, the Commonwealth Government and state and territory governments have agreed to implement a range of measures aimed at reducing harm caused by online wagering.  


1. What is an activity statement?
2. Can I choose to not to receive activity statements?
3. How will I receive activity statements?
4. When will I receive activity statements?
5. How will I benefit from receiving activity statements?
6. How can I see my monthly transaction history?
7. When did receiving activity statements become a requirement?
8. Can I request activity statements for prior periods?
9. Who has access to my activity statements?
10. How long will my activity statements be kept for?
11. What do the ‘adjustments’ on activity statements refer to?



 

1. What is an activity statement?

An activity statement provides a summary of your TAB account activity over a monthly period. Your activity statement includes information on:
 

• How much you’ve spent, won, and lost over the month
• The number of bets you’ve placed over the month
• Your net results for the month
• Your total deposit and withdrawal amounts for the month
• How your wagering activity is tracking over time
• Your opening and closing balance for the month
• Where you can find detailed information on your transactions
• The support services available to you.

You can find an example activity statement and an explanation of the information fields included on activity statements here. 




 

2. Can I choose to not to receive activity statements?

No. It’s a regulatory requirement that we send you an activity statement for any month where transactions occur on your TAB account. This regulatory requirement applies to all Australian-based online wagering providers.




 

3. How will I receive activity statements?

If your email address is valid and up to date, you’ll receive an email with a link to your activity statement within 7 days of the end of each month:

If your email address is not valid or up to date, a paper-based copy of your activity statement will be sent to your postal address.

If you do not want to receive paper-based activity statements, please ensure your email address is valid and up to date. To update your email address, contact our Customer Service Team on 131 802.




 

4. When will I receive activity statements?

Within 7 days of the end of each month where transactions occur on your TAB account.




 

5. How will I benefit from receiving activity statements?

Your activity statements will provide you with clear information on your monthly wagering activity and will enable you to easily track and monitor your online wagering spend, wins, and losses.




 

6. How can I see my monthly transaction history?

You can access your transaction history for the month by clicking the link in your activity statement.




 

7. When did receiving activity statements become a requirement?

As part of measures implemented under the National Consumer Protection Framework (NCPF) for online wagering, it became a requirement that TAB and all other online wagering providers send monthly activity statements to customers. The initial implementation date for this requirement was 31 July 2022. However, TAB received an extension from state/territory regulators until 14 November 2022. 




 

8. Can I request activity statements for past periods?

Activity statements are only available for periods from July 2022 onwards. Activity statements for periods before July 2022 are unavailable.

For periods following July 2022, you’ll be able to access your activity statements for those periods for up to 7 years from the date of issue.




 

9. Who has access to my activity statements?

Only you (i.e., the TAB account holder).




 

10. How long will my activity statements be kept for?

TAB will keep a record of your activity statements for 7 years from the date of issue.




 

11. What do the ‘adjustments’ on activity statements refer to?

As outlined in our Conditions of Use, TAB may make adjustments to your account which may impact your account balance positively or negatively and are usually made where an error or issue has occurred. While your activity statement will display the total value of adjustments made to your account in a statement period, specific detail about each individual account adjustment is available in your transaction history.


The following outlines some of the most common adjustment codes and reasons you may see in your transaction history:


Agency Error (AER) – An error was made by a venue partner or venue operator, usually regarding a deposit or withdrawal.

EBT Error (EBT) –An error occurred on the betting terminal resulting in a bet being placed but not paid for or vice versa or a you not logging out of your account.

Credit Card Fraud (FRAUD)– An adjustment was made due to a potentially fraudulent transaction.

Oncourse Error (ONC)– An error was made by a racecourse betting operator so the difference between the correct bet and the amount processed was credited/debited.

Operator Error (OPR) – An error was made by a phone betting operator so the difference between the correct bet and the amount processed was credited/debited.

TAB Bonus Bet Token stake reclaim (BTS)– The stake amount from a bonus bet was re-debited by TAB.

System error (SYS)– Account adjusted due to a system error resulting in the wrong account balance.

System Error Account (SYSA)– A credit card deposit error between the payment gateway and TAB account occurred.

Fee Reimbursement (RIM)– Re-credit of a fee that was paid to investigate a missing withdrawal through a banking provider.

Digital Research (DRES) – Reimbursement for customers participating in surveys.

Debt Recovery (DBRE) – Funds were recovered or reinstated.