ID Verification  

To open and use your account, you need to verify your identity.

• ID Verification Form
   

Statutory Declaration Forms

From time to time, we may request that you to complete a Statutory Declaration, including for ID verification purposes. Our Customer Support Team can provide further detail on when we need to request this. Links to the relevant forms for each state and territory are included below:  

• NSW Statutory Declaration Form  - You can use either the Eighth Schedule or Ninth Schedule form available at the link, both are acceptable. 

• VIC Statutory Declaration Form  

• QLD Statutory Declaration Form  

• TAS Statutory Declaration Form

• SA Statutory Declaration Form

• NT Statutory Declaration Form 

• ACT Statutory Declaration Form

• WA Statutory Declaration Form  

Retail Claims 

If you wish to make a claim for a lost, damaged, or erroneous ticket, please ensure you have read all instructions on the relevant form and completed all items on the checklist. 

Use one of the following forms to lodge a claim for a lost, damaged or error ticket in the relevant state or territory:  

• NSW or Victoria: NSW and VIC - Claim For Lost/Damaged/Error Tickets - Retail and Oncourse

• ACT: ACT - Claim For Lost/Damaged/Error Tickets - Retail and Oncourse

• QLD, NT, SA or TAS: QLD/NT/SA/TAS - Claim For Lost/Damaged/Error Tickets - Retail and Oncourse

TABCare Retail & Online Self-Exclusion Program 

Help is available for those who feel they may need assistance in managing their gambling or for others who may be adversely affected by gambling. Tabcorp’s voluntary retail self-exclusion program allows you to exclude from up to 15 TAB Agencies and 15 participating licensed venues in New South Wales or Victoria. 

• TABCare Brochure

• Enrol in TABCare Online 
  
  or

•  Enrolment Form: VIC/NSW TABCare Self-Exclusion Enrolment Application Form 

If you wish to add additional venues to your existing retail self-exclusion, please complete the following form:

• VIC/NSW TABCare Self-Exclusion Additional Venues Form

If your nominated exclusion period has elapsed and you would like to revoke your retail exclusion, please complete the following form: 

• VIC/NSW TABCare Self-Exclusion Revocation Application Form 

QLD, TAS, NT and SA Online Self-Exclusion Revocation Forms 

• QLD/TAS/NT Revocation and Re-activation Application Form

• SA Revocation and Re-activation Application Form