TAB’s aim is to be loved by punters.

Letting us know when things go right goes a long way. A less positive experience is also very important for us to hear about so that we can resolve it with you and improve. 
 

We’re here to help

If you have a more general query or require assistance with anything, simply scroll to the bottom of this page and click on the Email Us button.
You can also contact our Customer Service Centre on 131 802.


Compliments & Suggestions

Tell us about the experience you’ve had or how we can improve our products and services. Simply scroll to the bottom of this page and click on the Email Us button.


Complaints

If you feel TAB hasn’t provided a quality product or a high level of service, or you are dissatisfied in any way, we want to address this.

TAB aims to:

• Provide easily accessible and transparent mechanisms for dealing with customer complaints.
• Deal with all complaints in a timely, courteous and fair manner.
• Ensure complaints are managed in a confidential manner. 

How to lodge a complaint

• The easiest way to lodge a complaint is via our online channel. Simply scroll to the bottom of this page and click on the Email Us button. Complete the short form and we’ll respond as soon as we can.
• If you would like to speak to someone, our Customer Support Team is available on 131 802.
• You can also write to us at Locked Bag 7000, Granville 2142 NSW.

What information you should include?

To assist us to address your complaint as efficiently as possible, please provide the following information:

• Your name, address and telephone and email contact details and (if applicable) your TAB account details;
• Details of the transaction and any correspondence your complaint refers to; and
• Copies of any related documents or materials (including any prior responses to your complaint). 

What happens when you make a complaint?

• You will receive an email within 5 days with a reference number.
• Once we have reviewed your complaint, we will advise you of the outcome of the review within 21 days. If additional information is required, we will contact you. If we are unable to respond to your complaint within 21 days, you will be informed of the new timeframe.
• A response will be provided in writing and may include details of actions taken.

What happens if you are not happy with the resolution?

If you aren’t satisfied with the response to your complaint, you can request a review by a manager in a specialised customer resolutions area. The manager of your complaint will liaise with you directly regarding your complaint and the response that you have received.
If we are still unable to resolve your complaint to your satisfaction you may wish to contact:
 

State	Regulator	Contact
VIC	Victorian Gambling and Casino Control Commission (VGCCC)	Click here
NSW	Liquor and Gaming NSW	Click here
ACT	ACT Gambling and Racing Commission	Click here
NT	Northern Territory Racing Commission (NTRC) (Licensing NT)	Click here
SA	Consumer Business Services (Office of Liquor and Gambling Commissioner)	Click here
TAS	Tasmanian Liquor and Gaming Commission	Click here
QLD	QLD Office of Liquor & Gaming Regulation (OLGR)	Click here

Confidentiality and Privacy

When responding to any customer complaints: 

• We can only correspond with the account holder (or someone authorised to act on behalf of the account holder); and  
• We will do so in accordance with our Privacy Policy.