How can I collect my Tote or Fixed Odds tickets and Vouchers?

Account holders 

1. Log into the TAB App
2. Click on Account in the bottom right corner
3. Click Check & Collect (enable your camera if necessary)
4. Scan the barcode at the bottom of each ticket
   1. Winning dividends will be credited to your account 

Note: this does not include Trackside tickets or where you have exceeded your daily deposit limit. Additionally, collects of $10,000 or greater may require additional checks before being credited to your account



Non-account holders 
 

1. Download the TAB App
2. Click on Account in the bottom right corner (iOS) or click on the menu in the top left corner (Android)
3. Click Check & Collect (enable your camera if necessary)
4. Scan the barcode at the bottom of each ticket
5. Scan tickets using Check & Collect (available via TAB App) 
   1. This will tell you if your ticket is a winner or not

Note: this cannot be used for Trackside tickets

6. To collect any winning tickets or vouchers, refer to the following two options 

 


Option 1

Open a new account 

1. Download the TAB App or use tab.com.au to create the account
2. Follow the prompts and provide all required information
3. Link your bank details (BSB & Acc No.) to the account 
4. Follow the Identification & Verification steps 
5. Use Check & Collect (via the TAB App) to scan winning tickets or redeem vouchers 
   1. 1. 1. 1. Funds will be added to your account balance 
6. Use EFT to withdraw funds into the bank account you nominated in step 3) 

Note: this process cannot be used for Trackside tickets




Option 2


To send Tote, Fixed Odds or Trackside tickets or Vouchers to Customer Service:
 

1. Bundle your tickets along with:

 

• Your full name 
• Current address
• Phone number 
• Email address 

 

Please note: Payments of $10,000 or more will be subject to additional checks 




What about Cash Out? 
Cash Out will no longer be available for Retail tickets 


 
Can I get a refund on bets that haven’t been resulted yet? 
Refunds for Fixed Odds events, which are currently suspended, are being addressed as information from Sporting Associations come to hand. Approved refunds may become available and if so, will be able to be claimed as per options 1 or 2 above. 


What do I do if I’ve lost or damaged my ticket?
Claims for tickets that are lost, damaged will need to follow the normal claims process. 
Forms for this process can be found here:
https://help.tab.com.au/s/article/Quick-Access-to-Account-Forms 


How can I collect my old tickets?
Different rules are in place for expired tickets in NSW, VIC & ACT.
You can find the process applicable to you here
https://help.tab.com.au/s/article/How-do-I-collect-expired-TAB-tickets

For any other queries, you can perform a search of the Help Centre by typing some key words into the Help Centre search bar, above.

If you cannot find the answer to your question, please contact Customer Service on 131 802