Help Centre
  • Topics
    • Getting Started With TAB
    • Manage Your Account
    • Deposits & Withdrawals
    • Bonus Bets & Promotions
    • Betting On Racing
    • Betting On Sports
    • TAB Retail
    • Responsible Gambling
    • Troubleshooting & Support
  • Important Forms
  • Feedback & Complaints
  • Contact Us
  • Topics
    • Getting Started With TAB
    • Manage Your Account
    • Deposits & Withdrawals
    • Bonus Bets & Promotions
    • Betting On Racing
    • Betting On Sports
    • TAB Retail
    • Responsible Gambling
    • Troubleshooting & Support
  • Important Forms
  • Feedback & Complaints
  • Contact Us

How can we help you?

Search
View all results
  1. Help Centre
  2. Getting Started With Tab
  3. Collection statement

Collection Statement

Tabcorp Holdings Limited (ABN 66 063 780 709) and its subsidiaries will be collecting personal information from you when you open an account with us or through the daily operation of your account. We will collect this information so that you will be able to open an account, login and use our products and services (including to place bets) and so that we can contact you to send you information (including for marketing purposes, from which you can opt-out) and to ensure that we meet our compliance obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and other applicable laws. If you do not want to provide us with your personal information, you may not be able to open an account with us or receive services from us. When you provide us with your personal information, we may disclose this information including to our employees, contractors, partners or service providers (including any located overseas) in order to operate our business, to government bodies, regulators, law enforcement and others as required by law and to any other entity to whom we may transfer all or part of our business.

 

In accordance with our compliance obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and other laws that apply to the conduct of our business, we will also collect, use and disclose your full name, date of birth and your address and other relevant information or documents you provide to us to third parties to verify or re-verify your age or identity. The third parties we disclose this information to for these purposes are government bodies, law enforcement agencies, both in Australia and overseas, to the organisations that assist us to verify or re-verify your age or identity (including credit reporting bodies, government bodies and other ID verification service providers). We will undertake this collection, use and/or disclosure to verify or re-verify your age or identity on account opening, and from time to time. If we cannot verify or re-verify your age or identity, you will not be able to use your account or use our products and services. For more information about our compliance obligations in relation to verification and re-verification of your age or identity, please refer to clause 7 of our Terms and Conditions and Tabcorp Group Privacy Policy.


For further information about our privacy practices, please refer to the Tabcorp Group Privacy Policy. Our Privacy Policy includes information about how you can access and seek the correction of your personal information, how you may complain about our collection, use or disclosure of your personal information or a breach of the Australian Privacy Principles and how we deal with complaints.

You can contact us by writing to Privacy Officer, Level 13, 180 Ann Street, Brisbane, QLD 4000 or by emailing us at privacy@tabcorp.com.au.

Can't find what you're looking for?

Contact Us

Contact Us

If you need assistance, you can use our Email us form to log your enquiry or send us feedback. Complete the short form and we'll respond as soon as we can. 

Customer Service

Customer Service

If you can’t find what you need, call us on 131 802 and have your account number and PIN ready.

Want to place a bet by phone? See phone betting options.

                        

Trackside Promotions Notices Help Center
Live Betting
live bet icon1300 408 773
Phone Betting
phone icon 133 390
phone icon 133 842
Help Centre
TAB Help Centre help.tab.com.au
twitter help @tabcomau_help
Where's my local?
locator pin icon

Find your nearest TAB outlet

Follow Us
facebook icon Twitter Icon Youtube Icon
Racing NSW Racing NSW
RG RG
Harness Racing NSW Harness Racing NSW
Greyhound Racing NSW Greyhound Racing NSW
Racing
Sport
Racing
.
Horse Racing
.
Horse Racing Tips
.
Greyhound Racing
.
Greyhound Racing Tips
.
Harness Racing
.
Melbourne Cup
.
Melbourne Cup Field
.
Spring Carnival
.
Winter Racing Carnival
.
Cox Plate
.
Caulfield Cup
.
The Everest
.
Victoria Derby
.
Winx Stakes
.
Newspaper Form (NSW)
.
Newspaper Form (QLD)
.
Horse Racing Results
.
Horse Racing Replays
.
Race Scratchings
.
Download TAB App
.
Horse Racing Fields
.
Today's Racing Form Guides
.
Watch Sky Racing
.
How to Bet
.
AFL
.
NRL
.
ODI Cricket World Cup
.
NRL Grand Final
.
AFL Grand Final
.
AFL - FAQ
.
NRL - FAQ
.
NBA
.
NBL
.
EPL
.
FA Cup
.
Euros
.
Wimbledon
.
US Open
.
Olympics
.
US Election
.
Live Betting
.
Download TAB App
.

18+ Only
It is illegal for any persons under the age of 18 to open an account or to gamble with Tabcorp.
Bet Stop
Responsible Gambling Deposit Limits Close Account TAB SG Code of Conduct SA Code of Practice ACT Code of Practice

IMAGINE WHAT YOU COULD BE BUYING INSTEAD.  For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au.  Tabcorp’s gambling operations are governed by its Responsible Gambling Code of Conduct and for South Australian residents by the South Australian Responsible Gambling Code of Practice. Exclude yourself from all Australian online wagering services via www.betstop.gov.au, BetStop - the National Self-Exclusion Register(TM)

BetStop - the National Self-Exclusion Register ™️
.
Betting Rules
.
Terms of Use
.
Privacy
.
© Tabcorp Holdings Limited 2024