Identity Verification
To verify your identity, we may undertake an information match request using the Australian Government’s Document Verification Services (DVS). If you provide us with details of your selected ID document, you confirm you are authorised to provide these details to us and you consent to us collecting, using and disclosing information that relates to you in an information match request and you consent to your information being checked with the document issuer or official record holder via third party systems and services for the purpose of confirming your identity. For more information about our use of the DVS please see https://help.tab.com.au/dvs-notice.
Collection Statement
Tabcorp Holdings Limited (ABN 66 063 780 709) and its subsidiaries will be collecting personal information from you when you open an account with us or through the daily operation of your account. We will collect this information so that you will be able to open an account, login and use our products and services (including to place bets) and so that we can contact you to send you information (including for marketing purposes, from which you can opt-out) and to ensure that we meet our compliance obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and other applicable laws. If you do not want to provide us with your personal information, you may not be able to open an account with us or receive services from us. When you provide us with your personal information, we may disclose this information including to our employees, contractors, partners or service providers (including any located overseas) in order to operate our business, to government bodies, regulators, law enforcement and others required by law and to any other entity to whom we may transfer all or part of our business.
In accordance with our compliance obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), we will also disclose your full name, date of birth and your address to third parties, such as, but not limited to, government bodies, law enforcement agencies, both in Australia and overseas, to the organisations that assist us to verify or re-verify your identity (including credit reporting bodies and other ID verification service providers), "World-Check" screening services and others. We will undertake this disclosure on account opening, and from time to time. If we cannot verify your identity, you will not be able to use your account or use our products and services. For more information about our compliance obligations in relation to verification of your identity, please refer to clause 7 of our Terms and Conditions, which can be accessed at https://help.tab.com.au/troubleshooting-support/conditions-of-use#_Toc30429586.
For further information about our privacy practices, please refer to our Privacy Policy, which can be accessed at https://www.tabcorp.com.au/privacy-policy. Our Privacy Policy includes information about how you can access and seek the correction of your personal information, how you may complain about a breach of the Australian Privacy Principles and how we deal with complaints.
You can contact us by writing to Privacy Officer, Level 13, 180 Ann Street, Brisbane, QLD 4000 or by emailing us at privacy@tabcorp.com.au.
How do we use your information in connection with the government’s Document Verification Service?
Sometimes we are required to verify your identity. Where you have expressly consented, we may collect identification information from you and use the Australian Government’s Document Verification Services ("DVS") in order to do so.
We need to verify your identity to enable us to provide our products and services to you, to enable you to operate your accounts with us, to enable us to assess your risk to our business under the AML/CTF Act and, to meet our “know your customer” obligations.
For us to use the DVS, you must provide us with identification information from your identity verification document. You must confirm that you are authorised to provide that information to us. Your identification information will then be sent, via our intermediary service provider, into the DVS Hub, administered by the Commonwealth Attorney-General’s Department. The DVS Hub will confirm whether the identification information contained in the identity verification document you provide us, matches the information that the government agency that issued your identity verification document has on record. As explained on the Australian Government’s ID Match website, the result will simply be ‘yes’ or ‘no’. The DVS does not check facial images.
We are required to comply with all applicable laws in connection with our use of the DVS, without limitation including the Privacy Act and the IVS Act.
For more information about the operation and management of the DVS, see https://www.idmatch.gov.au/
What happens if you don’t provide consent?
If you do not provide consent for us to collect and use your information for the DVS, as described in this notice, we may not be able to verify your identity and to provide our products and services to you, or any account that you may hold may need to operate with restrictions. For example:
- if you don’t provide the necessary information or consent we require to verify your identity, we may place restrictions on your account and you may not be able to access our products or services, or access your funds until such time as we do verify your identity; or
- if you decline or are unable to provide information we’re required to collect for customers using our wagering products and services under the AML/CTF Act, we may place restrictions on your account until you provide that information.
How can you make a DVS complaint?
As with other personal information we collect, you have rights in relation to the identification information that we collect for the purposes of the DVS. Further information on how we handle personal information and your rights is set out in our Privacy Policy available at https://www.tabcorp.com.au/privacy-policy.
If you have a concern about how we have handled your personal information or your privacy, including if you have any complaints about the identity verification process, let us know so we can take steps to address your concern.
Depending on the concern, we may talk to you about identity verification options, ask the DVS to conduct a secondary check, or ask the issuer of your identity verification document to check the quality of your record.
In addition to the complaints and contact information set out in our Privacy Policy, for any complaints in relation to the collection, use and disclosure of information for the purposes of the DVS, you can contact the DVS Manager at the Attorney General’s department.
Email: DVS.Manager@ag.gov.au
Visit: https://www.idmatch.gov.au/individuals
Definitions
In this DVS Statement:
- AML/CTF Act means the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
- Personal information has the same meaning as in the Privacy Act.
- Privacy Act means the Privacy Act 1988 (Cth).
- Identity verification document means identity verification documents which are collected for the purposes of the DVS (for example, Australian passport or medicare card), that are ‘DVS documents’ within the meaning of that term under the IVS Act.
- Identification information has the same meaning as in the IVS Act.
- IVS Act means the Identity Verification Services Act 2023 (Cth).
Can't find what you're looking for?
Contact Us
If you need assistance, you can use our Email us form to log your enquiry or send us feedback. Complete the short form and we'll respond as soon as we can.
Customer Service
If you can’t find what you need, call us on 131 802 and have your account number and PIN ready.
Want to place a bet by phone? See phone betting options.
Live Betting
1300 408 773
Phone Betting
Help Centre
Where's my local?
Find your nearest TAB outlet
Follow Us
Racing
Sport
Racing
.
It is illegal for any persons under the age of 18 to open an account or to gamble with Tabcorp.
IMAGINE WHAT YOU COULD BE BUYING INSTEAD. For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au. Tabcorp’s gambling operations are governed by its Responsible Gambling Code of Conduct and for South Australian residents by the South Australian Responsible Gambling Code of Practice. Exclude yourself from all Australian online wagering services via www.betstop.gov.au, BetStop - the National Self-Exclusion Register(TM)