On this page, you’ll find answers to frequently asked questions relating to ‘Venue Mode’.
Select the question to go to the answer.
- What is ‘Venue Mode’?
- How do I access ‘Venue Mode’?
- What features are available on ‘Venue Mode’?
- Is ‘Venue Mode’ available in all TAB venues?
- Can I access ‘Venue Mode’ at the racecourse?
- Do I need to do anything when I leave a venue?
- What type of device do I need to access Venue Mode?
- Do I need to upgrade my app to access Venue Mode?
- How does the app know that I am in a TAB venue?
- Are you checking my location all the time?
- What should I do if I’m in-venue and the app has not detected this?
- How can I improve the accuracy of my location services to ensure that I am detected as being in-venue?
- I’ve tried troubleshooting and still can’t access ‘Venue Mode’, what should I do?
- Can I place a bet on a venue exclusive market even if I’m not in-venue?
- How often do venue exclusive markets change?
- Are venue exclusive markets available for both racing and sports?
- When using ‘Venue Mode’, can I still access other racing/sports markets?
1. What is ‘Venue Mode’?
‘Venue Mode’ is designed to enhance your betting experience when using the TAB app at a TAB venue.
‘Venue Mode’ offers you an immersive in-venue experience with easy access to in-venue promotions and offers, and exclusive tips.
‘Venue Mode’ is available at all TAB venues across Australia – this includes selected racecourses.
2. How do I access ‘Venue Mode’?
To access ‘Venue Mode’, simply tap the ‘Venue Mode’ button on the homescreen of the app.
You’ll know ‘Venue Mode’ is on when the ‘Venue Mode’ button and background of your screen appears in green/changes colour.
3. What features are available on ‘Venue Mode’?
‘Venue Mode’ offers you an immersive in-venue experience with easy access to in-venue promotions and offers, and exclusive tips.
4. Is ‘Venue Mode’ available at all TAB venues?
‘Venue Mode’ is available at all TAB venues across Australia – this includes selected racecourses.
5. Can I access ‘Venue Mode’ at the racecourse?
You can access ‘Venue Mode’ at selected racecourses.
6. Do I need to do anything when I leave a venue?
No. ‘Venue Mode’ might appear active for a short time when you leave a venue but will turn off automatically once you are no longer detected as being in-venue.
7. What type of device do I need to access Venue Mode?
To download the app and access Venue Mode, you’ll need an Android 7 or iOS 12 version device or above.
8. How does the TAB app know that I am in a TAB venue?
We use the standard location services on your mobile device to determine if you are in-venue or not.
For regulatory jurisdiction purposes, access to the location services on your phone is a requirement of using the TAB app.
9. Are you checking my location all the time?
No. For regulatory jurisdiction purposes, the TAB app only accesses information relating to your location when you are using the app.
10. What should I do if the app hasn’t detected that I’m in-venue?
Refresh the home screen of the app by scrolling down. The app should automatically recheck your location. If that doesn’t work, you can also try:
- Restarting your device
- Checking that your device isn’t on low power mode – if it is, try turning low power mode off
- Ensuring that your internet connection is active by selecting Settings >Cellular>Cellular data>On.
11. How can I improve the accuracy of my location services to ensure that I’m detected as being in-venue?
To improve the accuracy of your location services, you can try:
- Ensuring location services are enabled on your phone and that the TAB app has permission to access your location – due to regulatory jurisdiction requirements, you can’t use the TAB app unless you give the app permission to identify your location while using it.
- Enabling precise location services
- Connecting to Wi-Fi.
12. I’ve tried troubleshooting and still can’t access ‘Venue Mode’, what should I do?
You can call our friendly Customer Service Team for assistance on 131 802.
13. Can I place a bet on a venue exclusive market even if I’m not in-venue?
No. Bets on venue exclusive markets can only be placed in-venue.
14. How often do venue exclusive markets change?
Daily.
15. Are venue exclusive markets available for both racing and sports?
Yes.
16. When using ‘Venue Mode’, can I still access other racing/sports markets?
Yes. Venue exclusive markets are additional markets available to you while you are in-venue. You can still access all other racing and sports markets on the app as normal.
17. When using ‘Venue Mode’, can I still access other racing/sports markets?
Yes. Venue exclusive markets are additional markets available to you while you are in-venue. You can still access all other racing and sports markets on the app as normal.
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