The steps you need to take to unlock/unfreeze your account will depend on the reason it was locked or frozen.


Select each heading to find out more.


Locked account
Frozen account
How do I know if my account is locked or frozen?
Unlocking your account on the TAB app
Unlocking your account at tab.com.au



 

Locked account

If your account is locked, you’ll generally be able to unlock it yourself by following a few simple steps at tab.com.au or on the TAB app.

Find out how to unlock your account on the TAB app here. 


Find out how to unlock your account at tab.com.au here.



 

Frozen account

If your account is frozen, you will need to contact our friendly Customer Service Team on 131 802.

How do I know if my account is locked, frozen?

If you’re account is locked, you’ll see the following message when you try to log in to your account:



At tab.com.au:


 



Or: 



 




On the TAB app:



 



 

Unlocking your account on the TAB app

If your account is locked, the following message will appear when you try to log in on the TAB app.


To unlock your account, select ‘Unlock Account’.



 






Then, enter your account number, last name, date of birth, and password on the following screen and tap ‘Unlock Your Account’.





 






If you successfully unlock your account, you will automatically be logged in to the app.

If your attempt to unlock your account is unsuccessful, you will see the following notification and you will need to contact our Customer Service Team on 131 802.





 






 

Unlocking your account at tab.com.au

If your account is locked, the following message will appear when you try to log in at tab.com.au.



 






To unlock your account, select ‘Unlock Account’.

Then, enter your account number, last name, date of birth, and password on the following screen and select ‘Unlock Account’.