As well as providing information on the total amount you spent, won, and lost for a particular month, activity statements will show the total value of all adjustments TAB has made to your account for that month.

As outlined in our Conditions of Use, TAB may make adjustments to your account. These adjustments may impact your account balance positively or negatively and are usually made where an error or issue has occurred.

While your activity statement will display the total value of adjustments made to your account for the statement period, specific detail about each individual account adjustment is available in your transaction history.



The following outlines some of the most common adjustment codes and reasons you may see in your transaction history:



Agency Error (AER)– An error was made by a venue partner or venue operator, usually regarding a deposit or withdrawal.


EBT Error (EBT) – An error occurred on the betting terminal resulting in a bet being placed but not paid for or vice versa or you not logging out of your account.


Credit Card Fraud (FRAUD)– An adjustment was made due to a potentially fraudulent transaction.


Oncourse Error (ONC) – An error was made by a racecourse betting operator so the difference between the correct bet and the amount processed was credited/debited.


Operator Error (OPR)– An error was made by a phone betting operator so the difference between the correct bet and the amount processed was credited/debited.


TAB Bonus Bet Token stake reclaim (BTS)– The stake amount from a bonus bet was re-debited by TAB.


System error (SYS)– Account adjusted due to a system error resulting in the wrong account balance.


System Error Account (SYSA) – A credit card deposit error between the payment gateway and TAB account occurred.


Fee Reimbursement (RIM)– Re-credit of a fee that was paid to investigate a missing withdrawal through a banking provider.


Digital Research (DRES)– Reimbursement for customers participating in surveys.


Debt Recovery (DBRE)– Funds were recovered or reinstated.