To create and access your TAB account, you will need to verify your identity.


You can verify your identity:
 

• Via the TAB app – find out more here.
• Via our email ‘self-service’ option – find out more here.
• At tab.com.au.
• In person at a TAB venue – find out more here.
• By post – find out more here.

Documents that can be used to verify your identity include:
 

• Australian Driver Licence or Proof of Age card with visible current residential address and photograph.
• One tier 1 + one tier 2.
• One tier 1 + one secondary.
• One tier 2 + two secondary.

Identification Document Tiers


Tier 1 (Primary)

Passport* – must be current or no more than 2 years past their expiry date.
Current Australian Driver Licence with visible residential address and photograph
Proof of Age card – if there is no expiry date on the card, it must have been issued within the last 5 years.
National identity card

*Important note: Passport and birth certificate is not a valid combination.



Tier 2 (Primary)

Birth certificate*
Citizenship certificate
Concession card**  – must show current address.



*Important notes:
 

• *Passport and birth certificate is not a valid combination.
• **Concession card and 2 utility bills is not a valid combination.
• ***If you’re providing 2 utility bills, they must be from separate providers.

 

We can accept the following as secondary documents:
 

• ATO notice of assessment   – no older than 12 months.
• Centrelink financial statement – no older than 3 months
• Landline phone bill – no older than 3 months
• Utility bill (e.g., gas or electricity) ­– no older than 3 months

We cannot accept:
 

• Bank statements
• Mobile or internet bills
• Keypass
• Credit card statements

 

Verifying your identity via the TAB app

To verify your identity on the TAB app, you’ll need to log in to the app using your unique identifier (which you received when creating your account) and your password. Then, you’ll need to follow the prompts and provide details of one of the following documents:
 

• Australian Driver Licence
• Australian passport
• Medicare card
• Australian working visa.

If you’re unable to verify your identity in the app, you’ll be prompted to use our ‘self-service’ option (which involves sending an email attaching photos of your valid identity documentation to us) or to call our Customer Service Team.




 

Verifying your identity via email – ‘self-service’ option

You can verify your identity via our email ‘self-service’ option if you started the account application process online via the TAB app or at tab.com.au and received a unique identifier number. To use this option, send an email to idv@tabcorp.com.au from the email you signed up with and:
 

• Quote your unique identifier number.
• Provide photos of an acceptable combination of valid identification documents – find out more about valid identification documents here. 

To help us verify your identity, avoid using the same forms of ID used in previous attempts.
Having trouble with verification?


Send an email to idv@tabcorp.com.au from the email you signed up with and quote your unique identifier number. Upload your documents based on one of the accepted combinations below.



 

Verifying your identity at tab.com.au

Find out more about verifying your identity by logging into your TAB account at tab.com.au here. 



 

Verifying your identity in-person at a TAB venue

You can verify your identity by taking the original valid identification documentation into a TAB venue and seeking the assistance of one of our friendly team members.

Find out more about valid identification documents here.




 

Verifying your identity by post

To verify your identity by post, read and follow the instructions on the following form carefully.
 

• ID Verification Form

To verify your identity via post, you'll need to send certified copies of valid documentation along with the completed ID Verification Form. Find out more about getting your documents certified here.