How can we help you?

How do we use your information in connection with the government’s Document Verification Service?  

Sometimes we are required to verify your identity. Where you have expressly consented, we may collect identification information from you and use the Australian Government’s Document Verification Services (DVS) in order to do so.

We need to verify your identity to enable us to provide our products and services to you, to enable you to operate your accounts with us, to enable us to assess your risk to our business under the AML/CTF Act and, to meet our “know your customer” obligations.

For us to use the DVS, you must provide us with identification information from your identity verification document. You must confirm that you are authorised to provide that information to us. The DVS will confirm whether the identification information contained in the identity verification document you provide us, matches the information that the government agency that issued your identity verification document has on record. As explained on the Australian Government’s ID Match website, the result will simply be ‘yes’ or ‘no’. The DVS does not check facial images.

We are required to comply with all applicable laws in connection with our use of the DVS, without limitation including the Privacy Act and the IVS Act.

For more information about the operation and management of the DVS, see https://www.idmatch.gov.au/

What happens if you don’t provide consent?

If you do not provide consent for us to collect and use your information for the DVS, as described in this notice, we may not be able to verify your identity and to provide our products and services to you, or any account that you may hold may need to operate with restrictions. For example: 

• if you don’t provide the necessary information or consent we require to verify your identity, we may place restrictions on your account and you may not be able to access our products or services, or access your funds until such time as we do verify your identity; or
• if you decline or are unable to provide information we’re required to collect for customers using our wagering products and services under the AML/CTF Act, we may place restrictions on your account until you provide that information.

How can you make a DVS complaint?

As with other personal information we collect, you have rights in relation to the identification information that we collect for the purposes of the DVS. Further information on how we handle personal information and your rights is set out in our Privacy Policy available at https://www.tabcorp.com.au/privacy-policy.

If you have a concern about how we have handled your personal information or your privacy, including if you have any complaints about the identity verification process, let us know so we can take steps to address your concern.

Depending on the concern, we may talk to you about identity verification options, ask the DVS to conduct a secondary check, or ask the issuer of your identity verfication document to check the quality of your record.

In addition to the complaints and contact information set out in our Privacy Policy, for any complaints in relation to the collection, use and disclosure of information for the purposes of the DVS, you can contact the DVS Manager at the Attorney General’s department.

Email: DVS.Manager@ag.gov.au

Visit: https://www.idmatch.gov.au/individuals 

Definitions

In this DVS Statement:

•  AML/CTF Act means the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
• Personal information has the same meaning as in the Privacy Act.
• Privacy Act means the Privacy Act 1988 (Cth).
• Identity verification document means identity verification documents which are collected for the purposes of the DVS (for example, Australian passport or medicare card), that are ‘DVS documents’ within the meaning of that term under the IVS Act.
• Identification information has the same meaning as in the IVS Act.
• IVS Act means the Identity Verification Services Act 2023 (Cth).