For a full demonstration say Demonstration at any time during a call
How to place bets
Call 133 842 and give your account number and PIN
Clearly say your bet, e.g. Randwick race 1 $10 each way number 1
The bet will be repeated back to you, and you will be asked Is this correct?
To confirm the bet, say Yes, No or Repeat bet. The bet is not on until you hear Bet sold
Once you hear Bet sold you cannot cancel the bet
After you have placed all your bets say All bets, That's all or Goodbye and you will be given your all bets total. When you have finished, simply hang up
For Fixed Odds
For Fixed Odds say Help. Then just say Fixed Odds with the bet type like this: Fixed Odds win or Fixed Odds place
There are two call backs for Fixed Odds; the first is when the bet is attempted and the second when the bet has been accepted and sold
For Fixed Odds, the system does a price check when the bet is submitted. If the current price is equal to or better than the quoted price the bet will be placed, otherwise the new (lower) price will be quoted
Tips
Have your account Number and PIN ready
Avoid background noise
Don't hold the phone too close to your mouth
Speak clearly and naturally and try to avoid 'ums' and 'ahs'
Read your bet in one sentence and try not to pause
If you need to start the bet again, you can say Start again to go back to the beginning. Or say Cancel if you are not happy with the bet you have placed
Can't find what you're looking for?
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Customer Service
If you can’t find what you need, call us on 131 802 and have your account number and PIN ready.