OUR COMMITMENT TO RESPONSIBLE GAMBLINGTabcorp Wagering VIC Pty Ltd (“we / us”) is committed to being a leader in promoting safer gambling and harm minimisation. It is our goal to empower and support our customers with information and resources to help them make informed decisions about how they gamble. We seek to normalise safer gambling practices and tools. We strive to minimise potential harm to you, our customers, by maintaining best practice standards across the business, and where possible, across the industry. Our employees and venue staff are trained to support this commitment. This Responsible Gambling Code of Conduct (“Code”) reflects our commitment to deliver wagering products with the highest levels of integrity and corporate responsibility, to operate in accordance with the relevant legislation and promote safer gambling.
We communicate and actively promote the Code and where to find it on signage across our TAB Venues and on our TAB Website and TAB App.The Code is available at:
We operate and manage a retail self-exclusion program called BetCare in Victoria. BetCare allows you to exclude yourself from gambling at selected venues and from gambling online. Participation in the program is voluntary and on a good faith basis.We have included an overview of the BetCare program below.You can find information about how the BetCare program works:
Our dedicated BetCare team can help you with any questions about the BetCare program, including what self-exclusion is, how to apply for self-exclusion, what happens during self-exclusion, what information and documents you must provide, and contact information for gambling support services.TAB Venue staff are trained to provide BetCare information if you are seeking to self-exclude.We have policies and procedures for the operation of the BetCare program.OVERVIEW OF BETCARE