Part C - Responsible Gambling

13.1 We are committed to responsible gambling. More information about the tools available to support responsible gambling is provided on the Account Channels or by contacting us by any means including those in clause 44.

13.2 As part of our ongoing commitment to responsible gambling, we engage in Player Tracking to assist us in providing support to customers who may be experiencing problems with their gambling. By creating an Account with us, you consent to us using your Account Data as part of these activities.

13.3 As part of our commitments under this clause 13, we may in our discretion temporarily or permanently close your Account immediately and exclude you from purchasing any or all Products or using our services. If we do this, we will remit the total balance of your Account to you in accordance with clause 23.

13.4 We are not responsible for any failure by our TAB operators to identify that you have a problem with responsible gambling and are not liable for any bets that you are able to place. This includes, but is not limited to, bets placed over the Internet.
 

14.1 You may self-exclude (also known as "barring" in SA) from purchasing any Products through the Account Channels. The process for self-exclusion and terms and conditions which apply to self-exclusion can be found at https://responsiblegambling.tab.com.au/help or the TAB App.

14.2 During any period of self-exclusion you:

(a) must abide by the obligations as stated in the self-exclusion notice;

(b) must not use your Account from which you have been excluded under false pretences or using false information; and

(c) authorise us during the period of self-exclusion to take such action as we deem necessary to prevent your use of the Account Channels or of your Account.
 

15.1 You may set or opt out of setting a Deposit Limit for the amount of money that you can deposit into your Account.

15.2 You may set a Deposit Limit for each day, each week, each fortnight or every 28 days by:

(a) visiting www.tab.com.au or the TAB App using your Account; and

(b) phoning Customer Support.

15.3 You may set or opt out of setting a Spend Limit for bets that can be purchased through the Account Channels.

15.4 If you set a Spend Limit and you use a Bonus Bet to place a bet, the value of the Bonus Bet will count towards your Spend Limit.

15.5 You may set a Spend Limit per day, per week or per month by:

(a) visiting www.tab.com.au or the TAB App using your Account; and

(b) phoning customer support.

15.6 If you request to set a Deposit Limit or Spend Limit, the nominated limit will be imposed with immediate effect.

15.7 You agree that you will not attempt to exceed any Deposit Limit or Spend Limit.

15.8 We are not liable to you in any form for your inability to make any bets using your Account that would exceed your Deposit Limit or Spend Limit.

15.9 A Deposit Limit or Spend Limit will remain in place until you give us notice that you wish to revoke or change your Deposit Limit or Spend Limit. If you give us such a notice and we accept your notice (acting reasonably):

(a) a request to revoke or increase your Deposit Limit or Spend Limit will only take effect after 7 days, starting on the day after we receive the notice; and

(b) a request to decrease your Deposit Limit or Spend Limit will take effect as soon as reasonably practicable after receipt by us of the notice.
 

16.1 We may place limits from time to time on bets that can be purchased by you over a particular period of time (e.g. a limitation on the bets that can be made per day, per week or per month). If you believe that the change is detrimental to you, you may close your Account without any fees or charges.
 

17.1 You must not allow a minor to use your Account.

17.2 You must not disclose any of your Account details, and in particular your security details (PIN/password) to any minor. If you use fingerprints or facial recognition to login or bet with any TAB Mobile Application, you must not register the fingerprint or face of a minor to your device.

17.3 If we have a reasonable belief that a minor has used your Account, you acknowledge that we may cancel any such bet and refund the bet to your Account and/or close your Account at our discretion.

17.4 In the event that we become aware or reasonably believe that you have breached any obligation in this clause 17, we reserve the right to immediately suspend your Account until we have fully investigated the possible use of your Account by a minor. We are not liable to you in any form for your inability to place any bets during any period of time during which your Account is suspended.
 

18.1 You agree that you must not attempt to open an Account, place any bets or otherwise transact on your Account whilst you are intoxicated or under the influence of drugs and that you are fully liable for your actions and all activity on your Account whilst you are intoxicated and/or under the influence of drugs. In the event that you are able to open an Account or place a bet whilst you are intoxicated and/or under the influence of drugs, then you are responsible for all bets placed and all bets placed will stand.

18.2 We reserve the right to suspend or close your Account, refuse to allow you to open an Account, place a bet over the telephone or in person, either on-course at racetracks or off- course or otherwise transact on your Account, if it is the reasonable opinion of a TAB operator that you are intoxicated and/or under the influence of drugs at the time of doing so. You acknowledge that for your protection, we may suspend your Account for a 24 hour period following any decision that you are intoxicated.

18.3 We are not responsible for any failure by our TAB operators to identify that you are in a state of intoxication and/or under the influence of drugs and is not liable for any bets that you are able to place whilst you are intoxicated and/or under the influence of drugs. This includes, but is not limited to, bets placed over the Internet.
 

19.1 You agree that you must not attempt to open an Account, place any bets using your Account or otherwise attempt to transact on your Account whilst you suffer from a mental impairment and that you are fully liable for your actions and all activity on your Account whilst you are suffering from a mental impairment. In the event that you are able to open an Account or place a bet, then you are responsible for all bets placed and all bets placed will stand.

19.2 We reserve the right to suspend or close your Account, refuse to allow you to open an Account, or place a bet over the telephone or in person, either on-course at racetracks or off- course or otherwise transact on your Account, if it is the reasonable opinion of a TAB operator that you suffer from a mental impairment at the time of doing so.

19.3 We are not responsible for any failure by our TAB operators to identify that you have a mental impairment and is not liable for any bets that you are able to place. This includes, but is not limited to, bets placed over the Internet.
 

20.1 We reserve the right to suspend or close your Account, refuse to allow you to open an Account or place a bet over the telephone or in person, either refuse to allow you to use your Account, or in person, either on-course at race tracks or off-course, if it is the reasonable opinion of a TAB operator that you have threatened harm to either the TAB operator, Tabcorp property of any kind, yourself or any other person.

20.2 We reserve the right to refer your threats, including any taped record of any such conversation with a TAB operator, to any applicable government or law enforcement agency.

21.1 If there have been no transactions on your Account (such as by depositing funds into or withdrawing funds (including winnings) from your Account or by purchasing Products) for a continuous period of 13 months (Inactivity), we may give you notice that if your Account continues to be inactive for a further 1 month period immediately following our notice to you, we may deem your Account to be an Inactive Account. 

21.2 If your Account is deemed to be an Inactive Account, we may charge your Inactive Account an account maintenance fee of $5.50 per month (including GST) from the time that your Account becomes an Inactive Account and for as long as your Account remains inactive. This fee represents the reasonable costs incurred by us in maintaining your Account throughout extended periods of inactivity. 

21.3 If your Account remains an Inactive Account for a further period of time, we may give you notice that if your Account continues to be inactive, we will close your Account by the date provided in that notice.

21.4  Prior to closing your Inactive Account, we will endeavour to remit any money held in your Inactive Account, less applicable costs, fees and charges (refer to clause 30) by electronic transfer to your Designated Account. If this is not possible, we will give you notice to your last known email address or residential address, informing you of the closure of your Inactive Account and if there is a remaining balance to be remitted to you. If you cannot be located or do not respond by the date set out in the notice, then any funds in your Inactive Account in excess of any minimum threshold provided by law, will be treated as unclaimed money and paid to the relevant authority in accordance with applicable laws. 

22.1 You may suspend your Account or, if you are an Unrestricted Member, you may close your Account, at any time by notifying us and requesting that your Account be suspended or closed, through any of the following means:

(a) calling the Customer Service Team on 131 802;

(b) through the TAB Apps; and

(c) via tab.com.au.

22.2 You must become an Unrestricted Member before you can close your Account.

22.3 We may suspend or close your Account at any time by giving you at least 30 days' notice. You may continue to use your Account in accordance with the Terms and Conditions during the notice period.

22.4 If we become aware or reasonably believe that you have committed a breach of the Terms and Conditions including, for example, if we become aware or reasonably believe that your Account:

(a) may have been used to facilitate or is connected with unlawful, suspicious or fraudulent transactions; or

(b) has been misused, or been subject to unauthorised use; or

(c) gives rise to integrity concerns,

then we may immediately (without prior notice to you):

(d) block, suspend or close your Account;

(e) place a stop payment on any cheque that is issued to you; or

(f) withhold payments of any nature and void all your winnings.

22.5 You acknowledge that we have obligations to our employees to provide a safe work environment amongst other legal duties, and so you agree that we may, at our election, close your Account immediately (without prior notice to you) in circumstances where we form the view that you act or have acted unreasonably towards us and/or our agents, in the course of wagering transactions, which conduct, either singular or repeated, includes:

(a) offensive language;

(b) aggressive behaviour;

(c) overt racial remarks;

(d) overt sexual remarks;

(e) harassing remarks;

(f) attempted or actual bullying;

(g) threatening remarks made against us, our property and/or third persons; and

(h) other similarly unacceptable anti-social behaviour.

22.6 As outlined in clause 13.3, you acknowledge that as part of our commitments to responsible gambling, we may in our discretion temporarily or permanently close your Account immediately (without prior notice to you) if we have concerns that you have problems with your gambling.

22.7 If we suspend and/or close your Account, we will use reasonable efforts to notify you via the contact details registered with your Account (either by phone or in writing) and provide you with confirmation of the date your Account was suspended and/or closed and the reason for the suspending and/or closing your Account.

22.8 If you are dissatisfied with our decision to suspend and/or close your Account , you may, within 30 days of the date your Account was suspended and/or closed, request that we reverse our decision. Your request must be made in writing to Customer Support, GPO Box 4168, Sydney, NSW, 2001 and be accompanied by relevant supporting documentation (if applicable). We will act reasonably in reviewing our original decision and will use our reasonable efforts to provide you with a written response within 21 days of receipt of your request.

22.9 Clause 22.8 does not authorise more than one request to be made in relation to any one decision.

22.10 Subject to any regulator direction to the contrary, the outcome of the review will be final.
 

23.1 While your Account is suspended, you will not be able to:

(a) deposit funds to the suspended Account;

(b) purchase Products using funds standing to the credit of the suspended Account; or

(c) withdraw funds from the suspended Account,

until the suspension on your Account is lifted. We are not liable to you in any form for your inability to use your Account while it is suspended.

23.2 Subject to clauses 8.5 and 23.3, if at the time when your Account is closed and you are an Unrestricted Member we will, as soon as reasonably practicable, unless it is unlawful to do so, remit to you the balance of your Account, less applicable costs, fees and charges (refer to clause 30) by electronic transfer to your Designated Account or by cheque made out to you and posted to your residential address, unless otherwise agreed by us.

23.3 Subject to clause 8.5, if at the time when your Account is closed you:

(a) are an Unrestricted Member; and

(b) have Product purchases which have not been resulted,

we will send you the proceeds from those purchases, if any, after the results of all such purchases have been determined and in accordance with any applicable time periods stipulated in the Betting Rules and relevant legislation, less applicable costs, fees and charges (refer to clause 30) by electronic transfer to your Designated Account or by cheque made out to you and posted to your residential address, unless otherwise agreed by us.

23.4 The provisions of clauses 23.2, and 23.3 do not apply where you have closed your Account within 30 days of our notifying you of a change to the Terms and Conditions. Where your Account is closed in these circumstances, provided that you are an Unrestricted Member, we will, as soon as reasonably practicable, remit to you the balance of your Account, if any, without any additional fees or charges, by electronic transfer to your Designated Account or by cheque made out to you and posted to your residential address, unless otherwise agreed by us. The proceeds, if any, from any Product purchases which have not been resulted at that time will be sent to you after the results of all such purchases have been determined and in accordance with any applicable time periods stipulated in the Betting Rules and relevant legislation, by electronic transfer to your Designated Account or by cheque made out to you at your residential address, unless otherwise agreed by us.

24.1 We may co-mingle with other monies (including those of TAB and our Related Bodies Corporate), or disburse or otherwise deal with in any manner, funds standing to the credit of your Account (from time to time), until you use or withdraw such funds. You are not entitled to any interest or other accretions on, or in respect of, funds standing to the credit of your Account, and we are entitled to retain for our own account any interest or accretions that are earned on, or in respect of, such funds.

24.2 You consent to those funds being invested on short term money markets or in interest bearing accounts.

24.3 We may from time to time impose limitations on your Account. The limitations (if any) are shown on tab.com.au and the TAB App. We will notify you of any or all of the following changes to limitations on deposits to your Account:

(a) minimum deposits;

(b) maximum deposits (including maximum total deposits over a particular period of time);

(c) minimum balances; and

(d) maximum balances (if we impose a maximum balance for your Account you must not make deposits which would take the balance of your Account beyond that maximum balance).
 

25.1 Information regarding how to make withdrawals and deposits from your Account is available on tab.com.au, or by contacting us by any means under clause 44.

25.2 We try to ensure that the balance of your Account is correct at all times. Nevertheless, you should check the balance of your Account and transaction history frequently and bring any apparent disparity to our attention immediately by contacting us.

25.3 You are the only person permitted to deposit funds into or withdraw funds from your Account. Any account used for this purpose must be in your name.
 

26.1 Where the functionality is available, we will only permit withdrawals from your Account at TAB Venues on production of your current TAB account card and, if requested to do so, only on the production of a government-issued photographic identification, such as a passport, driver's licence or 18+ card.

26.2 When you deposit or withdraw $10,000 or more from your Account in cash we will require you to produce government-issued photographic identification, such as a passport, driver's licence or 18+ card.
 

27.1 Due to legislative requirements, TAB does not accept deposits made by credit card, whether directly or indirectly.
 

28.1 Deposits made by an Australian or New Zealand issued debit card are subject to the following terms:

(f) TAB reserves the right to refuse to accept System Deposits from any Member.

29.1 To the extent that we, acting reasonably, determine that you have breached these Terms and Conditions, or that a genuine error or mistake has been made in the course of debiting or crediting your Account (including as a result of an error on the part of us or any of our agents), we may adjust your Account balance to the extent necessary to address the breach, error or mistake (as applicable).

29.2 In the event that funds are credited to your Account in error, it is your responsibility to notify us of the error at the earliest opportunity. Unless we notify you to the contrary, any transactions resulting from the error will be void.

29.3 We will use reasonable efforts to notify you via the contact details registered with your Account (either by phone or in writing) and provide you with confirmation of the date the adjustment was made, the reason for the adjustment, and the amount that was adjusted.

29.4 If you are dissatisfied with our decision to make an adjustment to your Account, you may, within 30 days of the date the adjustment was made request that we review our decision. Your request must be made in writing to the Accounts Administration Manager, GPO Box 4168, Sydney, NSW, 2001 and be accompanied by relevant supporting documentation (if applicable). We will act reasonably in reviewing the original decision and will use reasonable efforts to provide you with a written response within 21 days of receipt of your request.

29.5 Clause 29.4 does not authorise more than one request to be made in relation to any one decision.

29.6 Subject to any regulator direction to the contrary, the outcome of the review will be final.

29.7 In the event that your Account is to be adjusted by way of a debit from your Account, but your Account balance at the relevant time is less than the amount required to be debited, we reserve our rights to recover the balance of the monies from you, including, without limitation, by making a claim in writing for such a debt, or by way of a further adjustment or adjustments to your Account, in any number of instalments, provided that notice of any future adjustment or adjustments is provided in accordance with clause 29.4.
 

30.1 We will not impose entry fees, exit fees or fees for the management of your Account (excluding account maintenance fees for which we may debit your Account). We will give you notice of the introduction or increase of any fee at least 30 days before the change.

30.2 Except where otherwise specified, we reserve the right to recover from you any fees, costs, losses, charges, taxes, imposts, levies or duties imposed on us by a Third Party and which we incur:

(a) in providing services to you;

(b) in respect of Products purchased by you;

(c) in relation to a deposit of funds credited to your Account, including:

(i) charges arising from a dishonoured cheque;

(ii) credit card transaction fees credit card transaction fees, in respect of deposits by credit card, occurring prior to 10 June 2024;
and

(iii) charges in obtaining authorisation or confirmation from the relevant financial institution that the funds will be credited to our bank account;

if a deposit of funds credited to your Account is made fraudulently, incorrectly or in an unauthorised manner;

(d) in transferring funds to you from your Account; or

(e) otherwise in respect of the Terms and Conditions, and you hereby authorise us to effect such recovery by:

(i) demand in which case the relevant amount will be payable on demand; or

(ii) debiting your Account by the relevant amount, subject to any limitation imposed by law.

30.3 We may at our discretion waive any fee or charge to your Account to which we are entitled. Our failure to collect any fee or charge which applies to your Account does not give rise to a waiver of that fee or charge in the future.

31.1 We may from time to time pay a commission to other persons in respect of the opening of, or bets placed on, your Account (including if you have entered a TAB Website by clicking through from another website (on this or a previous occasion)). You acknowledge and assent to this commission being paid.

32.1 Any costs associated with your use of your Account in any manner contemplated by these Terms and Conditions, including any applicable taxes, insurance, and other ancillary costs are your responsibility.

32.2 We encourage you to seek independent financial and tax advice about any implications (including tax implications) that may arise prior to transacting on your Account.

59.1 The provisions in this Part I set out the terms and conditions that apply to all of our Promos, includingCompetitions,Cash Back and Bonus Bet offers. When you:

(a) place a Promo Bet;

(b) enter a Promo Code into a Transaction Point;

(c) participate in a Competition;

(d) receive a Promo Benefit, through a Promo Bet, Promo Deposit,Competition, Allocation or otherwise; or

(e) place a bet using a Bonus Bet,

you accept the terms and conditions in this Part I and the applicable Betting Rules.

59.2 For the avoidance of doubt:

(a) without limiting the operation of clause 62.4, the Promo Benefit programs operated by each Product Supplier are separate;

(b) without limiting the operation of clause 62.4, Promo Benefits are issued and dealt with separately by each Product Supplier;

(c) Promo Benefits issued by one Product Supplier cannot be used with any of the other Product Suppliers,

and this Part I is to be interpreted accordingly.
 

60.1 For the purposes of this Part I an Eligible Participant is an individual who, as we determine at our discretion:

(a) is an Australian resident;

(b) is at least 18 years old;

(c) has an Account;

(d) is a Recreational Gambler;

(e) is not an Excluded Customer;

(f) is permitted under their applicable State or Territory laws to participate in the Promo; and

(g) has satisfied the applicable Promo terms and conditions.
 

61.1 There are various ways that a Promo Benefit may be received and added to an Eligible Participant's Account or awarded directly to an Eligible Participant , these include:

(a) by the Eligible Participant placing the required bet, the bet resulting and the result of the bet matching the criteria for the Promo, if any (Promo Bet);

(b) by the Eligible Participant entering a Promo Code for a Promo at the relevant Transaction Point and depositing the required funds (Promo Deposit);

(c) by the Eligible Participant entering into and receiving a prize as part of a Competition (Competition Prize); and

(d) by us directly allocating a Promo Benefit to the Eligible Participant's Account (Allocation).

61.2 Where a Promo Code is required to be entered, the relevant Promo Code will be communicated to the applicable Eligible Participants by way of a notification under clause 44 (usually by email or SMS). If the required Promo Code for a Promo is not entered at the relevant Transaction Point, an Eligible Participant will not receive a Promo Benefits.

61.3 Each Promo Code and the corresponding Promo Benefit is only available to the Eligible Participant to whom we have offered it and may not be on-forwarded or transferred to, or otherwise taken up by, any other person.

61.4 An Eligible Participant will only be entitled to a Promo Benefit in relation to a Promo Bet at the time that the Promo Bet (or all legs of the Promo Bet, in the case of a multi-leg Promo Bet) has resulted. The cancellation or refund (partial or full, including by way of abandonment) of a Promo Bet (or one or more legs of a multi-leg Promo Bet) will result in the Promo Benefit not being issued to the Eligible Participant if the Eligible Participant fails to satisfy the criteria specified in the Promo for the allotment of that Promo Benefit as a result of the cancellation or refund. For example:

(a) if a Promo required an Eligible Participant to achieve a winning or losing Promo Bet, this criterion could not be satisfied if the Promo Bet was cancelled or refunded;

(b) if a Promo required an Eligible Participant to place a particular bet type (without requiring any particular result), this criterion could not be satisfied if the Promo Bet was cancelled or refunded;

(c) if a Promo required an Eligible Participant to place a three leg or more multi Promo Bet, this criterion could not be satisfied if a three leg multi bet was placed but one or more legs was cancelled or refunded; and

(d) if a Promo required an Eligible Participant to place a three or more leg multi Promo Bet and one of the legs had to be in a particular market, this criterion could not be satisfied if a three or more leg multi bet was placed but the leg in relation to the particular market was cancelled or refunded.

61.5 The value of the Promo Benefit will always be a whole dollar amount. In the event that the application of the relevant Promo Terms and Conditions results in a non-whole dollar amount, the amount will be rounded down to the next whole dollar. For example:

(a) if the Promo is for the issue of a Promo Benefit equal to 50% of the value of the stake of a Promo Bet and the Promo Bet stake is $75, the value of the Promo Benefit will be $37 (after rounding down from $37.50); and

(b) if the Promo is for the issue of a Promo Benefit equal to 25% of the winnings from a Promo Bet, and the Promo Bet returns winnings of $103, the value of the Promo Benefit will be $25 (after rounding down from $25.75).

62.1 This clause 62 forms part of the terms and conditions applicable to Promos other than Competitions, except to the extent it is inconsistent with the actual Promo Terms and Conditions provided with the relevant Promo.

62.2 If a Promo Bet is required to receive a Promo Benefit:

(a) to receive the Promo Benefit an Eligible Participant must opt in to the relevant Promo either by entering the applicable Promo Code at the appropriate Transaction Point or by placing the relevant bet within the time specified in the relevant Promo Terms and Conditions (unless the Promo is cancelled earlier by us);

(b) the Eligible Participant will only be entitled to the Promo Benefit at the time specified in clause 61.4, provided all criteria for issue of the Promo Benefit set out in the relevant Promo Terms and Conditions are still satisfied at that time;

(c) unless specified otherwise, the Promo Bet must be a single bet, (multi and Super Multi bets are not valid Promo Bets); and

(d) unless specified otherwise, the Promo Bet cannot be an each way bet.

62.3 If a Promo Deposit is required to receive a Promo Benefit, to receive the Promo Benefit an Eligible Participant must opt in to the relevant Promo by entering the applicable Promo Code at the appropriate Transaction Point and depositing the relevant funds into their Account within the time specified in the relevant Promo Terms and Conditions (unless the Promo is cancelled earlier by us).

62.4 Unless otherwise specified in the Promo Terms and Conditions, each Eligible Participant is only entitled to receive one Promo Benefit for the first Promo Bet which satisfies the relevant criteria outlined in clause 61.1 per Promo, irrespective of the number of Promo Bets placed with their Account.

62.5 Where the amount of the Promo Benefit is dependent on the stake of, or winnings from, a Promo Bet, this means the stake of, or winnings from, the particular Promo Bet after any refund or cancellation (if any) has been applied and taking into account the rounding principles in clause 61.5.

62.6 We will endeavour to allocate the applicable Promo Benefit to the Eligible Participant's Account within 2 business days of the Eligible Participant becoming entitled to the Promo Benefit (whether by a Promo Bet, Promo Deposit or otherwise).

62.7 A Promo Code cannot be used in conjunction with any other offer, promotion or Promo Benefit and can only be used by the original intended recipient.

62.8 A Promo can be cancelled at any time at our discretion.

62.9 Any use of the term “runner” in the Promo Terms and Conditions means a runner that starts the relevant race, it does not include non-starters.  

A Promo Benefit may not be awarded and/or may be cancelled in any one or more of the following circumstances:

(a) a particular Promo Code has been entered into multiple Accounts in the name of the same Eligible Participant;

(b) a particular Promo Code has been entered into multiple Accounts that have been accessed from the same location, computer, device or IP address;

(c) a particular Promo Code has been entered into multiple Accounts belonging to the same family and/or household;

(d) a particular Promo Code has been entered into multiple Accounts sharing a common contact detail or identifier including household address, email address, telephone number, debit card number; and

(e) where we have a reasonable suspicion that two or more Eligible Participants have acted in collusion by entering a particular Promo Code, using a Promo Benefit.

63.2 Promo Benefits are intended for use by Recreational Gamblers only. We reserve the right to exclude from participation in Competitions, refuse to award a Promo Benefit to, or remove a Promo Benefit from, any Eligible Participant or their Account if we have a reasonable belief that the Eligible Participant is not a Recreational Gambler.

63.3 If we make a decision to exclude from participation in Competitions, refuse to award a Promo Benefit to, or remove a Promo Benefit from, an Eligible Participant pursuant to clause 63.2, we will advise the Eligible Participant in writing of our decision. The Eligible Participant will have 14 days to request that we conduct a review of the decision. Requests must:

(a) be made:

(i) by lodging a request via our Help Centre; 

(ii) contacting Customer Support on 131 802; or

(iii) writing to us at Locked Bag 7000, Granville, 2142, NSW; and

(b) specify the reasons why TAB should reverse its decision.

(c) A review requested under 63.3 will be conducted by someone other than the person who made the original determination. Subject to any regulator direction to the contrary, our decision following the review will be deemed final.

64.1 In certain circumstances, in order for us to comply with the specific regulatory regimes, residents of certain Australian States and/or Territories (such as NSW, Queensland, South Australia, Victoria and/or Western Australia) may be ineligible to participate in a Promo. Please check the Promo Terms and Conditions applicable to each Promo to see whether these or other restrictions apply.
 

65.1 A Promo Benefit may take the form of a Bonus Bet. A Bonus Bet is a token which we may allocate to an Eligible Participant , and/or add to an Eligible Participant's Available Token List , as part of a Promo.

65.2 Each Eligible Participant who is allocated a Bonus Bet will be granted the right, but no obligation, to, subject to certain terms and conditions, place a bet of value equal to the Bonus Bet Stake by using the Bonus Bet.

65.3 Subject to clause 65.4, we may at our absolute discretion, permit a Bonus Bet to be split into multiple Bonus Bets.

65.4 A Bonus Bet can be split into a maximum of 5 separate Bonus Bets, provided that:

(a) the initial Bonus Bet is at least $2.00 in value;

(b) the initial Bonus Bet is divided into two, three, four or five equal parts;

(c) each resulting Bonus Bet is a multiple of $0.50; and

(d) the smallest value for a divided Bonus Bet is $1 (ie $2 Bonus Bet split into two $1 Bonus Bets)

For example, a $120 Bonus Bet may, at our absolute discretion, be split into five $24 Bonus Bets, four $30 Bonus Bets, three $40 Bonus Bets or two $60 Bonus Bets.

65.5 There are additional terms and conditions set out below that apply to Bonus Bets. You should read these terms and conditions carefully.
 

66.1 This clause 66 forms part of the terms and conditions applicable to Bonus Bets, except to the extent it is inconsistent with the terms and conditions provided with the particular Bonus Bet.

66.2 A Bonus Bet can only be used to place one bet of value equal to the Bonus Bet Stake.

66.3 The use of Bonus Bets may be restricted for use towards a specific bet type, promotion, event or channel at our absolute discretion.

66.4 All Bonus Bets are subject to Stake Return (see clause 70).

66.5 Bonus Bets that relate to a specific bet type(s) cannot be used to place a bet on any other bet type.

66.6 Bonus Bets that are subject to specific criteria (such as a particular race(s), event(s) or odds) cannot be used to place a bet which does not satisfy that criteria.

66.7 Bonus Bets that relate to a specific Activated Channel cannot be used to place a bet through any other channel.

66.8 A Bonus Bet may not be used in conjunction with any other offer or Promo.

66.9 Bonus Bets are not transferable or redeemable for cash.

66.10 If a Bonus Bet is not used by its Expiry Date, the Bonus Bet will expire and be moved from the Eligible Participant's Available Token List to the Expired Token List without compensation.

66.11 Bets placed using a Bonus Bet will not accrue any loyalty points under any loyalty program operated by TAB.

67.1 Once a Bonus Bet is allocated to an Eligible Participant's Available Token List, it will remain there until the earlier of the:

(a) 'Expiry Date ' of the Bonus Bet, being the earlier of:

(i) the date specified in the Promo Terms and Conditions or, if no date is specified, the date 7 days after the date the Eligible Participant received the Bonus Bet;

(ii) the date the Eligible Participant's Account is closed or cancelled, for any reason, either by the Eligible Participant or by us; or

(iii) any other date notified by us from time to time; or

(iv) when it is used to pay for a bet in accordance with 68, in which case it is automatically moved to the Eligible Participant's Used Token List .

67.2 Any Bonus Bet not used to pay for a bet in accordance with 68 by the end of the day of the Expiry Date automatically expires and is moved to the Eligible Participant's Expired Token List . We will have no further obligations to the Eligible Participant in relation to a Bonus Bet that has expired.

67.3 Any Bonus Bets which are split in accordance with 65.3 will retain the same Expiry Date as the original Bonus Bet from which it was split.

68.1 A Bonus Bet entitles an Eligible Participant to make one bet of value equal to the Bonus Bet Stake and can be used to pay for a bet in the manner set out below.

68.2 When an Eligible Participant attempts to place a bet as part of a Bet Builder:

(a) from within their Account using an Activated Channel (including tab.com.au, the TAB iPhone or iPad App or the TAB Android App); and

(b) if they have a Bonus Bet that is applicable to the relevant bet and the form of Activated Channel which they are attempting to use; and

(c) if they have not already allocated a Bonus Bet or Promo Code to any bet in the Bet Builder,

the available Bonus Bets will appear for that bet in theBet Builder, from which the Eligible Participant may select any one of his or her applicable Bonus Bets as a method of payment for the relevant bet.

68.3 The available Bonus Bets will not contain all Bonus Bets in the Eligible Participant's Available Token List , but rather only the Bonus Bets that are applicable for the type of bet that the Eligible Participant is attempting to place and for the form of Activated Channel that the Eligible Participant is using.

68.4 No Bonus Bets will be available where an Eligible Participant attempts to place a bet:

(a) from within their Account using a channel other than an Activated Channel;

(b) from within their Account using an Activated Channel, if they do not have any applicable Bonus Bets for that:

(i) particular bet (for example, if an Eligible Participant only has a Bonus Bet for a racing bet and they are attempting to place a non-racing bet); and/or

(ii) particular Activated Channel (for example, if an Eligible Participant only has a Bonus Bet for use on the iPad App and they are attempting to place a bet on tab.com.au); or

(c) where they have already allocated a Bonus Bet or Promo Code to any bet within the Bet Builder.

68.5 Once the Eligible Participant has selected an applicableBonus Bet from the availableBonus Bets within theBet Builder, if the Eligible Participant wishes to proceed with the bet, they will need to confirm and submit the bet.

68.6 Upon submitting the bet within the Bet Builder :

(a) we will instantaneously exchange the relevant Bonus Bet for funds to the value of the Bonus Bet Stake and in doing so we will credit the relevant Eligible Participant's Account with funds to the value of the Bonus Bet Stake;

(b) if the bet is accepted, the bet will then be paid for using the funds credited to the relevant Account by us; and

(c) such funds will then be allocated to the relevant totalizator pool or fixed odds book (as applicable).

68.7 Until a bet is placed and a Bonus Bet has been exchanged for funds, the Bonus Bet remains a contractual right which is not otherwise transferable or redeemable for cash.

68.8 If a bet using a Bonus Bet is not accepted, is rejected, or times out, for any reason, the Bonus Bet will be reinstated on the Available Token List as if the bet was never submitted and the funds provided by us pursuant to clause 68.6 will be returned to us by way of adjustment.

68.9 If a bet using a Bonus Bet is cancelled for any reason, the funds provided by us pursuant to 68.6 will be returned to the Eligible Participant's Account and then will be returned to us by way of adjustment.

68.10 If no Bonus Bet is available for a bet, or a Bonus Bet is not selected in the Bet Builder for a bet, and an Eligible Participant submits the bet:

(a) the Eligible Participant's Account funds will be used to submit the bet; or

(b) if there are insufficient funds in the Eligible Participant's Account, the bet will not be able to be submitted.

69.1 If a bet placed using a Bonus Bet is a losing bet (not a winning or refunded bet), the Eligible Participant will not receive anything back and will have no obligation to pay the Stake Return in accordance with clause 70.

69.2 If a bet placed using a Bonus Bet is a winning and/or refunded (including by way of abandonment) bet, we will pay the Eligible Participant the relevant Dividend or Payout and Refund (as applicable) to the Eligible Participant's Account in accordance with the applicable Betting Rules and subsequently the Stake Return will be paid by the Eligible Participant to us in accordance with clause 70.

69.3 Payment under clause 69.2 will be made to the withdrawable balance of the Eligible Participant's Account and any funds remaining after payment of the Stake Return in accordance with clause 70 may be utilised by the Eligible Participant at their sole discretion (including by withdrawing the funds) subject to any applicable requirements in these Terms and Conditions.
 

73.1 Cash Out is a function that allows Eligible Participants to manage their exposure on an Eligible Bet prior to that bet resulting by agreeing to transfer a proportion of the proceeds of that Eligible Bet to COPL once the bet results, in return for an Upfront Payment from COPL, subject to this Part J.

73.2 This Part J should be read in conjunction with the rest of these Terms and Conditions and the Betting Rules relevant to the particular bet.
 

74.1 When you request a Cash Out offer, you expressly consent to us disclosing your personal information to COPL for the purpose of:

(a) COPL assessing a request to Cash Out an Eligible Bet;

(b) COPL communicating with you customer in relation to a request to Cash Out an Eligible Bet;

(c) COPL recording Cash Out transactions;

(d) COPL advertising to you in relation to the Cash Out functionality; and

(e) other matters ancillary to the matters outlined in this clause 74.
 

75.1 For the purposes of this Part J, an Eligible Participant is a Member who we determine at our discretion:

(a) is either a resident of an Approved Jurisdiction or is using an Approved Non-Account Channel;

(b) is at least 18 years old;

(c) is a Recreational Gambler;

(d) is not a Restricted Person;

(e) is not an Excluded Customer; and

(f) is not an Ineligible Customer.

76.1 An Eligible Bet means any eligible fixed odds or Quaddie bet placed with us by an Eligible Participant in accordance with the applicable Betting Rules where the bet has Cash Out functionality enabled at the time a Cash Out offer is requested.

76.2 If a bet is not an Eligible Bet, you will not be able to Cash Out the bet.

76.3 Once an Eligible Bet is Cashed Out (whether partially or fully), it will cease to bean Eligible Bet.

76.4 For the sake of clarity:

(a) not all bets will be Eligible Bets; and

(b) the Cash Out functionality may be suspended at any time in relation to a particular event or bet type, where the Cash Out functionality is suspended, any relevant bet will cease to bean Eligible Bet for the duration of the suspension; and

(c) each Eligible Bet that was eligible for Cash Out will, at some point, cease to be eligible for Cash Out and will therefore cease to be an Eligible Bet. For example a single leg bet on an event will cease to be an Eligible Bet once that event concludes.
 

77.1 In relation to Eligible Bets placed though an Account Channel prior to the commencement of all events or races which comprise the Eligible Bet, the Eligible Participant who placed the bet may request a Cash Out offer in relation to that Eligible Bet, via the same Account using an Approved Account Channel (currently limited to www.tab.com.au and the TAB App).

77.2 In relation to Eligible Bets placed though an Account Channel after any event or race which comprises the Eligible Bet has commenced, the Eligible Participant who placed the bet may request a Cash Out offer in relation to that Eligible Bet, via the same Account using an Approved Live Account Channel (currently limited to telephone services).

77.3 In relation to Eligible Bets placed via a Non-Account Channel, the Eligible Participant who placed the bet may request a Cash Out offer in relation to that Eligible Bet using an Approved Non-Account Channel (currently limited to selected self-service retail terminals), provided:

(a) the Eligible Participant continues to hold the relevant ticket for the Eligible Bet and the relevant ticket can be read by an Approved Non-Account Channel; and

(b) where the value of the Eligible Bet or Cash Out offer is above certain thresholds, the Eligible Participant has verified the relevant ticket at the operator window at the retail outlet.

See www.tab.com.au for a guide on how to request and accept a Cash Out offer.

78.1 The odds of any particular outcome may change rapidly and as a result each Cash Out offer is subject to change. Upon the value of a Cash Out offer changing, any Cash Out offer made but not yet accepted will immediately expire.

78.2 If an Eligible Participant attempts to accept a Cash Out offer that has changed prior to COPL's receipt of the relevant Eligible Participant's acceptance of that Cash Out offer, that Cash Out offer will be deemed to have expired at the time the offer changed and as a result the purported acceptance by the Eligible Participant will be ineffective.

78.3 We may, in our absolute discretion, amend, suspend or remove the Cash Out feature at any time on any Product type without providing a reason or advance notification, even where the Cash Out feature has previously been advertised as being available. Any bets placed on such Products will stand as originally placed.
 

79.1 Subject to clause 79.2 and79.3, an Eligible Participant may request a Cash Out offer in relation to an Eligible Bet at any time after placing the Eligible Bet, up until the Eligible Bet results.

79.2 Subject to clause 79.3, if the Eligible Bet is a Quaddie bet, an Eligible Participant may request a Cash Out offer in relation to an Eligible Bet at any time after the first race of the Eligible Bet results, up until the final race of the Eligible Bet results.

79.3 Each Eligible Participant acknowledges that COPL is under no obligation to make a Cash Out offer in relation to any Eligible Bet and agrees that COPL reserves the right to determine (in its absolute sole discretion):

(a) if and when any Cash Out offer is to be made to a particular Eligible Participant;

(b) if and when any Cash Out offer is to be made in relation to a particular Eligible Bet; and

(c) if a Cash Out offer is made conditionally or unconditionally.
 

80.1 If an Eligible Participant accepts a Cash Out offer from COPL made via their Account using an Approved Account Channel or an Approved Live Account Channel, COPL will transfer the Upfront Payment to the Account that was used to place the bet.

80.2 If an Eligible Participant accepts a Cash Out offer from COPL via an Approved Non- Account Channel, COPL will credit the Upfront Payment to the same session on the relevant Non-Account Channel. Once the Upfront Payment is credited to the same session of the Non-Account Channel, the Eligible Participant may then use the credit for further wagering or withdraw the credit by way of voucher.

81.1 By accepting a Cash Out offer, the Eligible Participant grants each of us and COPL an express right of set off in relation to the proportion of the Bet Proceeds that the Eligible Participant agreed to transfer to COPL and consents to us paying any such amount to COPL.

81.2 If an Eligible Bet is fully Cashed Out, 100% of the Bet Proceeds will be paid to COPL under clause 81.1.

81.3 If an Eligible Bet is partially Cashed Out, the ratio of:

(a) the Upfront Payment agreed by the Eligible Participant; and

(b) the Upfront Payment that was offered to the Eligible Participant for a full Cash Out at the time the Eligible Bet was partially Cashed Out,

is the proportion of the Bet Proceeds that will be paid to COPL under clause 81.1. If the Eligible Bet that was partially Cashed Out was a Quaddie, the Eligible Participant may be provided with a 'Remaining Flexi' percentage as an indication of the part of the Flexi percentage of the Quaddie that has not been Cashed Out. For the avoidance of doubt, the original Quaddie bet placed in the totalisator is not altered and is dealt with under the relevant Betting Rules.

82.1 We are simply acting as a facilitator to the Cash Out transactions between you and COPL. The underlying Eligible Bet placed with us is unaffected by Cash Out.

82.2 By accepting a Cash Out offer, you accept:

(a) the relevant bet has been Cashed Out and that process cannot be reversed or amended, except as set out in this Part J;

(b) you will not receive any payout or refund in relation to the proportion of Eligible Bet that you agree to Cash Out;

(c) in relation to an Eligible Bet Cashed Out via an Approved Account Channel , once COPL has the Upfront Payment credited to the relevant Account, COPL has no further obligation to you in relation to that Eligible Bet;

(d) in relation to an Eligible Bet Cashed Out via an Approved Non-Account Channel , once COPL has the Upfront Payment credited to the session on the Approved Non-Account Channel , COPL has no further obligation to you in relation to that Eligible Bet;

(e) we and COPL may assume that the holder of the ticket (or any copy of it) that sets out the relevant Eligible Bet, which is presented to an Approved Non-Account Channel for Cash Out, is the lawful owner of the Eligible Bet; and

(f) we and COPL may assume that all requests for and any acceptance of a Cash Out offer via an Account was undertaken by the account holder.

82.3 If we become aware of a bet being Cashed Out by a person who is not an Eligible Participant, we may, at our discretion and after consultation with COPL, cancel the Cash Out transaction and recover the Upfront Payment from the relevant person as a debt due.
 

83.1 An Eligible Bet can only be Cashed Out once. If an Eligible Bet is only partially Cashed Out, the balance of the Eligible Bet may not be Cashed Out at a later time.

83.2 An Eligible Bet placed via an Account Channel can only be Cashed Out through the actual Account in which it was placed.

83.3 Eligible Bets placed via a Non-Account Channel can only be Cashed Out:

(a) through a retail outlet operated by the Product Supplier with whom it was placed;

(b) if the Eligible Participant holds the relevant ticket for the Eligible Bet and that ticket can be read by an Approved Non-Account Channel (currently limited to selected self-service retail terminals); and

(c) where the value of the Eligible Bet or Cash Out offer is above certain thresholds, if the Eligible Participant has verified the relevant ticket at the operator window at the retail outlet.

83.4 Tickets that are lost, destroyed or illegible, cannot be Cashed Out.

83.5 If an Eligible Participant received TAB Reward points or any equivalent reward points from us as a result of placing the relevant bet, then that Eligible Participant will be entitled to maintain such rewards points in accordance with the relevant rewards program terms and conditions, notwithstanding that the Eligible Bet has been Cashed Out.

83.6 We consent to and hereby authorise the Eligible Participant to Cash Out their Eligible Bets with COPL subject to these Terms and Conditions.

83.7 We, COPL and each person who requests and/or accepts aCash Out offer from COPL, hereby expressly agrees that all communications between any of the parties occurred in the Northern Territory, Australia.

84.1 Each customer who requests a Cash Out offer warrants to each of us and COPL that:

(a) all information provided by him or her is true and correct; and

(b) they are in a jurisdiction where they are permitted to request and/or accept a Cash Out offer.

85.1 In relation to all matters relating to Cash Out in connection with a bet placed in any jurisdiction, this Part J will be governed by and construed in accordance with the laws in force in the Northern Territory and we, COPL and each customer who requests and/or accepts a Cash Out offer, irrevocably submits to the exclusive jurisdiction of the courts of the Northern Territory in respect of any such dispute or matter arising from this Part J.
 

Part K Bets Friends Conditions of Use

86 Accessing / Leaving Bets Friends

1. 1. 1. could be considered hate speech or discriminatory or degrading relating to disability, ethnicity, religion, gender/orientation;
      2. could be considered threatening;
      3. contains any drug related references;
      4. contains offensive material, including derivations or offensive words or phrases;
      5. infringes another person’s trademark or intellectual property;
      6. breaches any law;
      7. could be considered defamatory, insulting or disparaging about any person or entity;
      8. condones or encourages excessive betting or betting beyond ones means;
      9. pressures a person to bet or ridicules a person for not betting;
      10. refers to the consumption of alcohol whilst betting;
      11. suggests that winning is a definite outcome of betting; or
      12. promotes betting as a financial strategy or a viable way to earn income

88 Non-Compliance/Other

88.1 You can report any offensive behaviour or material or any other breach of the Bets Friends conditions of use by hitting the “Report” button.

88.2 Failure to comply with the Bets Friends conditions of use may result in TAB deleting any non-compliant material, suspending or closing your account, suspending or permanently restricting you from using the Bets Friends feature.

88.3 TAB may update the Bets Friends conditions of use and its Privacy Policy from time to time.

 

In these Terms and Conditions, unless the context requires otherwise:

Account means each of your TAB accounts established pursuant to these Terms and Conditions;

Account Channel means any TAB channel available to access an Account including TAB's retail outlets (using Account Mode), TAB Websites, TAB's Mobile Applications, TAB telephony services, TAB's interactive TV services and such other channels as TAB may provide from time to time;

Account Data means the transactional data relating to your Account, including win/loss history, turnover history, bet type selection and responsible gambling activity;

Account Mode means the process of logging into an Account via a TAB self-service electronic terminal which has the Cash Out functionality enabled and is located at any of TAB's permanent or temporary retail outlets;

Activated Channel means a channel which has been set up to allow betting through the use of Bonus Bets (which as at the date of publication of these Terms and Conditions includes tab.com.au, the TAB iPhone and iPad App and the TAB Android App);

Allocation has the meaning given in clause 61.1(d);

Approved Account Channels mean tab.com.au and the TAB App;

Approved Jurisdiction means any jurisdiction other than a Prohibited Jurisdiction as defined in clause 48;

Approved Live Account Channel means TAB's telephone service only;

Approved Non-Account Channel means a TAB self-service electronic terminal which has the Cash Out functionality enabled and is located at any of the relevant TAB's permanent or temporary retail outlets except when the relevant terminal is in Account Mode;

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth);

Available Token List means the list on an Eligible Participant's Account which lists the Bonus Bets available to that Eligible Participant;

Bet Builder means the mechanism used to build and submit one or more bets applicable to the channel being used to submit the bet;

Bet Proceeds means the total amount payable by us to the Eligible Participant in relation to the Eligible Bet under the relevant Betting Rules;

Betting Rules means the rules made by each of the Product Suppliers that govern the supply of their Products, as approved by the relevant gambling regulator (if necessary);

Bonus Bet means a token that grants a conditional contractual right to a bonus bet as detailed in Part I;

Bonus Bet Funds means the net funds received from a successful and/or refunded (including by way of abandonment) bet using a Bonus Bet, after Stake Return, as specified in clause 70.4;

Bonus Bet Stake means the face value of the relevant Bonus Bet in Australian dollars, where the face value is quoted on a GST inclusive basis;

Cash Back means the relevant Promo Benefit that is credited to the Eligible Participant's Account with funds to the value of the Promo Benefit;

Cash Out means the fixed price betting feature described in clause 73 and an Eligible Bet is Cashed Out when and offer to Cash Out is accepted;

Check and Collect means the feature we offer referred to in clause 42;

Claim means any claim, action, proceeding, litigation, obligation, investigation or demand made against the person concerned however it arises and whether it is present or future, fixed or unascertained, actual or contingent of whatever description;

Competition means a competition (including, but not limited to, a raffle, trade promotion, tipping competition or calcutta) conducted by TAB (or a Related Body Corporate) from time to time in and in accordance with any Promo Terms and Conditions;

Competition Prize has the meaning given in clause 61.1;

Consequential Loss means:

(a) any and all Loss suffered by a participant that cannot reasonably be considered to arise naturally from the breach, event or events giving rise to the losses; and

(b) any and all loss of profits, loss of revenue and loss of opportunities,

whether arising in contract, tort (including negligence) or equity or under any statute;

COPL means COPL Pty Limited (ACN 604 570 023);

Deposit Limit means the amount of money that you can deposit into your Account in accordance with clause 15;

Deposit Promo has the meaning given in clause 71;

Designated Account means the account nominated by you for withdrawals from your Account;

Dividend or Payout and Refund means the total of the dividend or payout and refund (whether full or partial, including by way of abandonment) (as applicable) paid in relation to the relevant bet in accordance with the applicable Betting Rules;

Eligible Bet has the meaning given in clause 75;

Eligible Participant means a customer that we have not determined to be ineligible for all Promos, a particular Promo or for the purposes of Cash Out, including on the grounds of being a Restricted Person or otherwise in accordance with Terms and Conditions (including pursuant to clauses 60 and 75).

Excluded Customer means

(a) a TAB customer who has notified us that they have difficulties managing their gambling behaviour;

(b) is a self-excluded patron (whether voluntarily or involuntarily);

(c) is a person who we or COPL have determined (in our or their sole discretion) is an individual that has difficulties managing their gambling behaviour; or

(d) is a person who TAB has notified is no longer an Eligible Participant for the purpose of specific Promo.

Expired Token List means the list on an Eligible Participant's Account which lists the Eligible Participant's Bonus Bets that have expired;

Expiry Date has the meaning given in clause 67;

Inactive means that there has been no deposit, withdrawal, Product purchase, dividend or prize won or paid, on your Account;

Inactive Account means that your Account has been Inactive for a continuous period of at least fourteen months in accordance with clause 21.1 or has otherwise been deemed Inactive by us in accordance with the Terms and Conditions;

Ineligible Customer means a TAB customer who we determine is no longer eligible to participate in Cash Out, for example if the customer is exploiting Cash Out in a manner which is not acceptable to us. We will use best endeavours to notify the customer as soon as possible after making such determination;

Legislation means, in respect of the Products of:

(a) NSW TAB - the Betting and Racing Act 1998 (NSW), theTotalizator Act 1997 (NSW) and the Unlawful Gambling Act 1998 (NSW);

(b) TAB ACT - the Gambling and Racing Control Act 1999 (ACT) and Totalisator Act 2014 (ACT);

(c) TAB Victoria - the Gambling Regulation Act 2003 (Vic);

(d) UBET NT - theTotalisator Licensing and Regulation Act 2000 (NT) and the Racing and Betting Act 1983 (NT);

(e) UBET QLD - the Wagering Act 1998 (Qld);

(f) UBET SA - the Authorised Betting Operations Act 2000 (SA);

(g) UBET TAS - the Gaming Control Act 1993 (Tas);

and all ordinances, by-laws, regulations or other statutory documents issued under each of the documents set out above;

Liability means any debt or other monetary liability or obligation however it arises and whether it is present or future, fixed or unascertained, actual or contingent of whatever description;

Loss includes any direct, indirect or Consequential Loss, loss of chance, damage, Liability, cost or expense however it arises and whether it is present or future, fixed or unascertained, actual or contingent of whatever description;

Member means a person who has been accepted by us as either a Restricted Member or an Unrestricted Member (as applicable) following submission of an application for registration;

Mobile Payment System means a payment platform via a mobile device, that uses payment credentials that have been securely stored within an associated digital wallet, including but not limited to Apple Pay, Google Pay and Samsung Pay.  

Non-Account Channel means any of TAB channels for placing a bet without having an Account including TAB's permanent and temporary retail outlets as TAB may have from time to time except where the customer is using Account Mode;

NSW TAB means the New South Wales TAB operated by TAB Limited (ABN 17 081 765 308);

Player Tracking means the use of data algorithms and models to support the identification of customers who may be at risk of problem gambling;

Product Suppliers means:

(a) in relation to customers of NSW TAB: TAB Limited (ABN 17 081 765 308);

(b) in relation to customers of TAB ACT: Tabcorp ACT Pty Ltd (ABN 19 167 957 002);

(c) in relation to customers of UBET NT: UBET NT Pty Ltd (ACN 092 655 831);

(d) in relation to customers of UBET QLD: UBET QLD Limited (ACN 085 691 738);

(e) in relation to customers of UBET SA: UBET SA Pty Ltd (ACN 097 719 107);

(f) in relation to customers of UBET TAS: UBET TAS Pty Ltd (ACN 095 972 106); and

(g) in relation to customers of VIC TAB: Tabcorp VIC Pty Ltd (ACN 668 057 056).

If you are unsure as to who your Product Supplier for wagering Products is, please contact Tabcorp customers service on 131 802.

Products means products and services as supplied by the Product Suppliers and any other products and services that we are lawfully able to supply from time to time, including but not limited to the services mentioned in these Terms and Conditions;

Prohibited Jurisdiction has the meaning given in clause 48;

Promo means a promotion or Competition run by TAB (or a Related Body Corporate) in which Promo Benefits may be given to Eligible Participants , including by awarding aCompetition Prize, byAllocation or through an Eligible Participant making a Promo Bet or Promo Deposit;

Promo Benefit means a benefit received by an Eligible Participant pursuant to Part I and includesCompetition Prizes,Bonus Bets and Cash Back;

Promo Bet has the meaning given in clause 61.1;

Promo Code means the code specified by us which is required to be used to earn a Bonus Bet associated with a Promo;

Promo Deposit has the meaning given in clause 61.1;

Promo Terms and Conditions means any terms and conditions contained in the relevant offer for the Promo (including any information contained in any notification to you) and any terms applicable under clause 62 or clause 66 (as the case may be);

Quaddie has the meaning given in the relevant Betting Rules;

Recreational Gambler means a gambler who, in our view and sole discretion, only gambles on a recreational basis;

Related Body Corporate has the meaning given in the Corporations Act 2001 (Cth);

Restricted Member means a person whose identity, age and place of residence have not been verified in accordance with our identification procedures. A Restricted Member includes a person who has advised us of a change to their personal details, which has not been verified in accordance with our identification procedures;

Restricted Person means a person who is ineligible to participate in certain forms of gambling due to their direct or indirect involvement in the underlying activity, eg a participant in a race or sport;

Spend Limit :

(a) means the dollar equivalent of bets that can be purchased for NT, SA, QLD and TAS Account holders only; or

(b) has the meaning given in clause 16;

Stake Return has the meaning given in clause 70;

Tabcorp means Tabcorp Holdings Limited and its Related Bodies Corporate;

TAB ACT means Tabcorp ACT Pty Ltd (ABN 19 167 957 002);

TAB Active means a betting application provided in conjunction with Sky Racing Channel which may enable you to place bets with UBET using your pay-television remote control and your relevant Account (if available);

TAB App means TAB's iPhone App, iPad App and Android App;

TAB Mobile Application means the TAB App and other Tabcorp wagering and/or promotional mobile applications available from time to time;

TAB Venue means a TAB agency, a TAB facility in a pub or club or on-course at a racetrack;

TAB Website means tab.com.au and other Tabcorp wagering and/or promotional websites available from time to time;

Terms and Conditions means these terms and conditions;

Third Parties means any person who is not you or us;

Third Party Facilitators means a banking or financial institution or other financial service provider that facilitates the transfer of funds to your Account;

TPCP has the meaning given to it in clause 56;

TPCP Terms and Conditions has the meaning given to it in clause 56;

Transaction Point means the point at which a Promo Code must be entered for an Eligible Participant to be eligible for a Bonus Bet, for example:

(a) For a Promo Bet, it would be at the appropriate location for the relevant bet in the Bet Builder; and

(b) For a Promo Deposit, it would be at the appropriate location for the relevant deposit on the deposit screen;

UBET NT means UBET NT Pty Ltd (ACN 092 655 831);

UBET QLD means UBET QLD Limited (ACN 085 691 738);

UBET SA means UBET SA Pty Ltd (ACN 097 719 107);

UBET TAS means UBET TAS Pty Ltd (ACN 095 972 106);

Unrestricted Member means a person whose identity, age and place of residence have been verified in accordance with our identification procedures;

Upfront Payment means the upfront payment from COPL to the Eligible Participant in consideration for the Eligible Participant agreeing to share theBet Proceeds with COPL;

Used Token List means the list on an Eligible Participant's Account which lists the Bonus Bets that the Eligible Participant has used to place a bet;

VIC TAB means the Victorian TAB operated by Tabcorp VIC Pty Ltd (ACN 668 057 056);

Vision has the meaning given to it in clause 54;

We, us or TAB means Tabcorp and each relevant Product Supplier;

In these terms:

(a) headings are for convenience only and do not affect interpretation;

(b) a reference to a "person" includes an individual, the estate of an individual, a corporation, an authority, an association or a joint venture (whether incorporated or unincorporated), a partnership and a trust;

(c) a word importing the singular includes the plural (and vice versa), and a word indicating a gender includes every other gender;

(d) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(e) references to any legislation or to any section or provision of any legislation includes reference to that legislation as amended, re-enacted or replaced;

(f) a reference to "includes" in any form is not a word of limitation; and

(g) a reference to "$" or "dollar" is to Australian currency.

This schedule sets out the bet types for which Bonus Bets can be used (and cannot be used) as a default if no further criteria are specified in Part I of the Terms and Conditions.

1.1 NSW TAB

In relation to NSW TAB, unless otherwise specified in Part I of the Terms and Conditions, the following bet types are able to be placed using a Bonus Bet:

*except for system bets where the number of combinations is equal to 1 (for example betting on 1 x System 4 in a four leg Super Multi)

Limited to Super Multi bets with 5 or less legs

1.2 VIC TAB

In relation to VIC TAB, unless otherwise specified in Part I of the Terms and Conditions, the following bet types are able to be placed using a Bonus Bet:

*except for system bets where the number of combinations is equal to 1 (for example betting on 1 x System 4 in a four leg Super Multi)

Limited to Super Multi bets with 5 or less legs

1.3 ACT TAB

In relation to TAB ACT, unless otherwise specified in Part I of the Terms and Conditions, the following bet types are able to be placed using a Bonus Bet:

*except for system bets where the number of combinations is equal to 1 (for example betting on 1 x System 4 in a four leg Super Multi) Limited to Super Multi bets with 5 or less legs

1.4 UBET QLD

In relation to UBET QLD, unless otherwise specified in Part I of the Terms and Conditions, the following bet types are able to be placed using a Bonus Bet:

1.5 UBET SA

In relation to UBET SA, unless otherwise specified in Part I of the Terms and Conditions, the following bet types are able to be placed using a Bonus Bet:

1.6 UBET TAS

In relation to UBET TAS, unless otherwise specified in Part I of the Terms and Conditions, the following bet types are able to be placed using a Bonus Bet:

1.7 UBET NT

In relation to UBET NET, unless otherwise specified in Part I of the Terms and Conditions, the following bet types are able to be placed using a Bonus Bet:

Unless otherwise specified in Part I of the Terms and Conditions, the following bet types are Excluded Bets and will not be able to be placed using a Bonus Bet:

• Win or Place with multiple selections Each Way (parimutuel and fixed odds) Parlay Formula
• Mystery products, including 3UP NRL Winners
• NRL Score
• AFL Win with multiple selections AFL Doubles
• AFL Winners
• Non-flexi exotic bets Trackside
• Keno
• Non-Flexi Super Multis, except for system bets where the number of combinations is equal to 1 (for example betting on 1 x System 4 in a four leg Super Multi)
• Combos
• Bets with a "Multiplier" applied
• Live bets
• Multi or Super Multi bets with 6 or more legs. Any other bet type not specified in Part 1.